Returns & Exchanges
At Padre Coffee, we strive for perfection in every roast, but we understand that sometimes things don't go as planned. We offer returns or replacements on equipment and non-perishable items to ensure you have the best possible brewing experience.
Check Eligibility
Ensure your item is unused, in its original packaging, and was purchased within the last 30 days. Please note that roasted coffee beans are exempt from returns due to their perishable nature.
Contact Our Team
Email our support team with your order number and a brief explanation of the issue. If you received a damaged item, please include clear photos of the product and packaging.
Ship Your Item
Once approved, securely package your item and send it back to our roastery using the provided return address. We recommend using a trackable shipping service for peace of mind.
Receive Refund or Exchange
After we inspect your return, we will process your refund to the original payment method or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing